We had a large group of people attend this resto lounge. There was a live performance and it was great. The performer interacted with everyone and made the evening enjoyable.
I ordered food and it did not arrive at all but the rest of my party received their food in a timely manner. When I asked the waiter about my food he advised me that it was coming. I cancelled the order because my party had finished their meal and my meal was nowhere to be seen. The waiter ended up bringing the food anyway when everyone else's plates were cleared away.
There was a mixup in the bills and misunderstandings that occurred. We were charged for appetizers we didn't order and were sent to the table. The waiter was upset and there was no resolution so we ended up paying the bill because it was pointless going back and forth.
Someone requested to speak to the manager. The manager took care of us and really went above and beyond to provide excellent customer service. I would suggest speaking to the manager right away if there are any issues because he really knows how to provide excellent customer service. He has a good heart and genuinely cared, and because of his great customer service I would consider returning.