I've taken my car to Firestone for many years. I used to go to the one on "2858 W Peoria Ave, Phoenix, AZ", but since I've moved to the west side of the valley, I now take it to this Firestone. I took a tire there that was pretty bad and wanted a new tire put on. Well the original tire was about $160. The new tire the guy wanted to put on was $199, The original tire they had used previous was no longer being made. So I said fine. He also wanted to add lifetime issue, which I declined. Not paying another $35 to insure a damn tire. when I got there one other person was being helped. Took 10-15 mins for him to finish. The guy behind the counter doesn't seem to have any assistants to help him if the place gets crowded with customers. So he finally gets to me and takes the tired. I come back later in the day to pick it up the tire. The guy is now on the phone with a customer. Talking... talking...talking...talking. Another 15 mins go by before he gets off the phone. I tell him he needs to get an assistant who can work on the cars and then come in and help behind the counter when it gets busy. I needed to pick up my daughter at daycare. Wasn't expected to wait 15-20mins listening to you on the phone. Guy didn't say anything. No apology, nothing. They do service my car fairly well. Never have any issues after getting it back, but their customer service is terrible.