If I could rate 0 stars I would.
I was recommended this company to fix my car by my insurance company a few months ago and boy was I in for a treat. I had ran over some road debris and had to have my muffler and oil pan replaced after a diagnosis by their technicians. They had to order my parts which I knew would take a little time ( overall 2 weeks ) from start to finish. They told me each time I called "call in a few days" so I felt I was nagging them each time I called for a progress report.
After completion everything seemed alright for the time being but in a few weeks my car became increasingly louder and louder. I am no tech, but I knew for a fact it was exhaust related. I thought maybe a gasket was bad or the muffler wasn't tightened down all the way. I called and set up an appointment to check up what was going on with my vehicle, knowing something was not right. After having my car there for a couple days I was excited to get it back and not have it sound like a go-cart. Started it up - it sounded exactly the same. I walked back in and the receptionist got a tech to talk to me. "We took off the muffler and reattached it, it's making the same sound" "I think 95% it's your manifold" I had ran over a large metal object that shredded my muffler, oil pan and dented my manifold heat gasket. The technician said - "Well we didn't replace that, so we can't fix it".
I called my insurance company and let them know my car hadn't been fixed correctly. They let me know I could have it looked at again at this location or another if I didn't feel comfortable bringing it back. At this point I'd rather take it ANY WHERE but Midway. I brought it Earnhardt Kia after setting up an appointment and they let me know right away it was the manifold cracked and needed replacement. I knew I had a small oil leak (my driveway had more and more spots) Earnhardt let me know the oil leak I had they could literally "watch the oil drip in real time". Not only had Midway given me the run around on fixing my car in the first place - they didn't even fix the oil leak or LET ME KNOW ABOUT IT after my second visit.
It's just baffling a place like this can stay in business with how they conduct themselves. If youre thinking about going here to fix your car, think again! I wouldn't take a bicycle to have a chain replaced with them. I know this is a book to read but if I can save one person from getting hosed from this place it's more than worth the 10 minutes it took to type this up.