| rev:text
| - I'm only giving them the 2 stars because the food is actually pretty decent. Not 5 star good, but maybe 4.
If you're planning to use a restaurant.com certificate, please read this first. If you're planning to try to combine anything from happy hour with regular dinner prices, read this first.
Having said that . . .
I've been here a couple of times. The service is hit or miss. I will note that it seemed to impress the waiter when we were able to order without looking at the menu. He became a little more attentive after that.
The big issue? Well, it shouldn't have been an issue at all.
How many of you have ever used restaurant.com to try out a new place? If you haven't, you may be missing out. Or so I thought, until tonight.
I love restaurant.com because it gets me to try new places that I might never happen upon. Let me say, here, that we eat out way too much and spend an embarrassing amount on restaurant food and drink.
But occasionally, I pull the "coupon card" and get my husband to try some place out of his comfort zone. This was one of those occasions.
My general rule is that when I find a place on restaurant.com that I think has potential, I try it out twice with a certificate. If I really like it, I'll become a regular customer -- sans the coupon. As much as we eat out, there are not enough coupons in the world to handle that.
Such was the case.
Now, here's the kicker.
We went during happy hour time. Yes, I know restaurant.com excludes happy hour prices for most restaurants. I'm good with that. I get it -- no one wants to offer a discounted discount. And that's fair.
The problem stems here, though, when you try to combine your check for happy hour and regular dinner prices. For two people, our check was over $100. No, this was not a special occasion. This is just dinner for two in the Phoenix metro.
Let me clarify by saying, I've done this before. You order a few happy hour appetizers to see how they are, then you order dinner at regular price with the benefit of the gift certificate.
That seems simple enough, right?
Wrong.
When the check came, we looked it over and made sure we had reached the minimum $50 purchase (regular prices, that is) for the $25 dollar cert. My risotto was $30, his shrimp parm was about $27. That's plenty, right? Wrong, according to the owner.
In the owner's view, if you order ANYTHING off the happy hour menu that's the same check as regular dinner, your coupon is not valid. Huh?
We "discussed" this, the owner and I, for a good 15 minutes. He kept telling me that the cert is not good for happy hour. Yes, I get that! We ordered 4 happy hour apps and 4 glasses of happy hour wine. $5 each. That's fine. We also spent $60 on regular dinner. I still don't see the foundation for his argument.
He kept saying that people would "nickel and dime him" if he let the happy hour thing go. Yes, I understand . . . if I'd come in and ordered 10 apps at the $5 happy hour price, then absolutely the coupon is not valid on that. But we had more than enough in regular dinner cost to meet the certificate requirements. Well, wow. He didn't get that.
Apparently, if we'd closed out our bar tab and THEN ordered dinner on a separate check, we'd have been fine. Again, huh? Because we ordered everything on one check, it was a huge fiasco! If we'd known in advance, we'd have just moved tables from the bar into the dining room, with separate checks.
Because, it was WAY too much trouble to just close out our bar tab after the fact, then ring up the dinner tab separately to make sure we met the minimum $50 purchase.
If you've read this far, you're probably smacking your own head.
Here's another kicker:
We got the original check, and we put the check card and the restaurant.com certificate in there. When the check went away, the price of the wine per glass was $5. When the check came back, it was $6 per glass. They somehow just couldn't do the correct price with the certificate. And, no, I didn't get my price per glass back. The owner actually told me that we were lucky they didn't bill us for their regular app prices rather than the happy hour prices. He was a piece of work, and I do NOT mean that as a compliment.
If you've made it this far, then here you go . . . the decency of the food is WAY overtaken by the quality of the service and the sudden price fluctuations dictated by the ownership.
There are much better places to have a good dinner out.
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