GOOD
First, pick your toppings/ingredients that will be mashed into tiny pieces...
Next, the cream is poured onto an anti-griddle and mixed with the tiny pieces...
Finally, your concoction is scraped off of the anti-griddle into rolls and placed into cup. =)
BAD
It takes f-o-r-e-v-e-r to complete an order! If you have a family with kids in front of you...forget it...u might as well churn your own ice cream by hand before its your turn in line. =(
***Price point is good and portions are decent. The staff is friendly and they do their best to speed the process along (kudos to them)