Had a good experience buying some unusual and unique small items and a vintage chair. I used to live in New York City so I'm used to some attitude, after reading some of these reviews sounds like people need to grow up, you either want something bad enough to purchase or you don't. If you like it buy, if not move along. If you want customer service, go to the Four Seasons. If you want something you can't find anywhere else, buy it and be happy. It's the item your buying that will bring you joy and happiness not how someone sold it to you. I'll be back, even if it's with gruff service which I take with a grain of salt.