My husband had a blow out on the 215. The original eta was 1.5 hours until someone could come tow him. 5 minuets later my husband got a call from dispatcher Jim saying they will be there in 30 min. It ended up being only 20 min. Jim was very friendly and helped make a bad situation better for us. 110% happy with him and the company. Awesome customer service! Very reliable. Reasonably priced and over all very happy with their service. They will be the first company we will call if we ever need a tow truck again. (Hopefully won't need one)