Took my parents tonight for their anniversary. They were excited to try something new. We got sat at a table right away. There was a party with kids running, LITERALLY running around. Silly spray being sprayed near and on food prep area.After 15 mins passed I had to find a worker just to get menus. 20 more mins pass and no waitress so I got a scrap paper and wrote my family's orders including drinks found another worker and gave it to him. Food came and not all of it arrived at the same time some not at all. Parents were nearly done before I asked for my soup to go cause I hadn't even received it and its on the menu as the soup offered daily. The #7 states 2 chili rillenos rice ans beans, my brothers only got 1...waitress said management told her you only get 1 if its bigger 1...lol who decides what's bigger and where does that state on the menu you get 1 unless??? Funniest thing I've heard in a while. My brother paid and I left before, but was informed the meals were free...100% appreciated.I understand resteraunts get busy but, that does not excuse the TERRIBLE service. I regret taking my parents here,would have been happier at Chipotle