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  • Maybe they should stick to what they do best. Iphone repairs. My HTC phone gorilla glass were shattered and the LCD digitizer was also broken. I went in and got a quote for $109 - no discount. You can't even use the yelp check-in coupon. So I thought, ok fine. If that gets my phone fixed, why not? I came in at 11am, paid in full and left my phone there. Their staff said my phone will be ready by 5pm. I went there at 5pm, guess what, the staff showed me that they ordered the wrong colored parts, so I have to wait another 45 mins. After 45 mins, they brought me back my phone, heavily glued, with the LCD digitizer and glass screen not properly affixed to the phone. There are gaps and glue residue everywhere. OK. sure. and guess what? My phone can't read my sim card. Luckily I checked it before leaving the premise. I brought it back, letting them know that my phone won't read my simcard. Their manager, or the person in charge, supervisor whatever, gave me a look and just said ok we will check it again. After waiting for 15 mins, I had to ask them about the status of my phone, he just simply said, oh we have to take it apart again. That will be another 45 to 30 mins. OK sure. I went back home and came back after 30 mins, and my phone still isn't ready. After a while, finally I got my phone back. Still with the glue residue, still with gaps between the back cover and the glass & LCD digitizer, but at least this time its reading my sim. I tested my phone, to ensure that its working, sure it does. It looks ugly but now it works, but when I make normal phone call, my speaker isn't as loud as it used to be. Sure there's 30 days warranty, but I after what they did to my phone? I won't be coming back. Maybe they should've just told me that they aren't able to repair HTC phones, at least I wouldn't be wasting my time and money. And to the person in charge, lose that attitude will you? We're paying customers.
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