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  • I've been with Wells Fargo since 2007, I think I even signed up at this location or it soon became my home bank. That was almost 10 years ago when they actually cared about their customers. I bank with this location for my job and not for myself anymore it's that bad. I drive 15 minutes out of my way to go to the location I like. This one is literally .3 miles away from where i live. That's how bad it is. Now here's why. Pay attention, business accounts newly in the area. They have 1 business line and usually 3 non business open on average. If they don't have a business customer in line, they'll take their non business accounts at the business window. No problem, that's great. But when I stand at the business line for 23 minutes behind a non business account and watch all of the employees including the banking manager standing around not taking me because I'm business. Here's there excuse. The non business lines don't have suitable change for businesses. I don't get much in change!!! Not even if I don't need change, they won't take me or any other business people. So then I start using the drive thru because I don't like the fact that they know you have a business to run and make me wait 20 minutes in the store. Well, I was told by the banking manager through the drive thru that I've been using 2 months when I don't need rolled coins in change that my change requests are too high (mind you, a hundred in $1 bills must be outrageous via the drivethru!!) and I can't do that anymore. She's never stopped me from doing that and I've been to other locations that loved when I did drive thru for change for work. Anyway. Long story short, take care of your business customers because chances are they're more than likely personal customers and more than likely moving every account they have (4!) to a different bank. Al because of one location and how they treat their customers. Loved this spot 5+ years ago but now it doesn't even deserve the 1.5 star they have on here.
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