Never a bad experience, and believe me I've been plenty of times to have one. I live maybe half a mile from here so I'm here at least once a week. All of the kids who work here are always extremely nice. There was even a time I got there at 9:28 thinking they closed at 10 and I walked up when the girl was turning off their signs and she let me in with a smile and a "no problem!" When I apologized and promised I'd be quick. The selection is nice, and the toppings are always fresh.