We made a reservation for a king bed. When we arrived at 4 pm we were told all that was left was a room with twins or the handicapped room with a king. We took the handicapped room which was next to laundry. I am sitting in room at 12:45 am unable to sleep from the constant pounding, vibration, and random thumps of washers!!! This morning I went down for breakfast 30 minutes before it ended and all that was left was cold cereal, scrapings of yogurt and 6 slices of bread. Because I was in a rush for an unexpected meeting they gave me a granola bar, chips and water. Almost forgot all the loud talking of staff outside our door while they worked. Really tired at this point. We travel a lot for business and this is one of the worst experiences I have had in a long time. NOT ok to take advantage of people, especially handicapped.
PS I sent an email to the Hyatt and promptly received a response. They refunded our two day charges and apologized. It turns out that breakfast had ended but the woman at the desk didn't know the times. I suggested that in the future, that they warn folks about this room .