I am pretty sure this is a scam. I've reached out to Groupon now three times for the same issues just as these other posts have said. The phone number on their site does not take phone calls. I tried reaching out to them online through their website twice, and Groupon has on my behalf twice now as well - and no response in two weeks. Not only that, but I have since noticed on their website that they automatically charge a $25 tax/gratuity on top of the Groupon - something that is not indicated in the fine print on Groupon's site. I have also asked Groupon why I am unable to view the "26 Ratings" (this company is rated as ONE STAR on their site) and they were not able to provide an answer for that (whereas I can easily view all of the ratings on a business that is highly rated). I will be more diligent and do my homework next time I buy a Groupon but I am disappointed that Groupon is still advertising this business.