I had a similar experience to another reviewer this past Saturday. I stood at the front for 10 minutes until some guy from the bar came over and said we could sit anywhere. There were no servers present and the place smelled like stale cigarettes.
We ordered onion rings and smoked chicken wings for appetizers followed by side salads and each of us ordered a main course.
The server brought out ALL of the food at once. The only explanation offered was that the appetizers take a longer time.
Onion rings were overcooked and bland. The smoked chicken wings were served without blue cheese or ranch dressing and they were probably the highlight of the meal.
Ribs were fatty and under cooked. They did smell like lighter fluid. The signature sandwich of pulled pork, coleslaw and blue cheese was over sauced and served on a roll that could not handle the ingredients.
Sides of collard greens were very watery but had good flavor. Blue cheese coleslaw was crunchy with bottled dressing.
We presented a $10 coupon at the end and were told that they add an 18% gratuity when ever a coupon is used. I checked the coupon and no where did it state that term. Rather than make a fuss, I resigned myself to the final insult of a bad restaurant with less than average food, or so I thought. The server disappeared with my credit card for 20 minutes. I finally got my card back with my 18% tip added.
Never again!!!!!!!