The problem here is a very inconsistent level of service. There are some great tellers and account managers at this branch but the policies and support at the corporate level are awful. I had my card stolen last year and called in to report it- the person at the 800# said they could not turn the card off- I had to wait for normal business hours. I was at the branch at 0900 when it opened to turn off the card but charges had already been incurred.
I then had to return three times to get the charges removed which was a hassle. The branch people were helpful but bound by difficult policy.