Ranting alert. Generally I don't have problem with restaurants or the way they managing their business. But today I was quite disappointed with Pablo .
As many people might already read about their first day giveaway of 150 cheese tarts. Me and my boyfriend saw the promotion online and decided to stood in line at 4:30 pm. The giveaway starts at 4 pm, and when we finally got into the store- 7:46pm, The cashier told us the free cheese tarts tickets were all distributed before we even stood in the line. That means we were in the line for ALMOST 4 HOURS for nothing.
During that 4 hours, many employees walked around and counting people/ handing out water, nobody said a thing! The ridiculous part is, I asked a employee about which tarts they were giving out for free ( while I was still in the line), she said " we are giving out the original one today, but for the other flavors you have to but them".
With that being said, we were speechless when we found out about no free cheese tarts at the last second. And because for that many hours of standing in line, we felt like it would only be worth it if we buy a tart instead of walking away empty handed.
I'm very disappointed. And what's even more disappointing is the fact Pablo letting people line up thinking there's going to be a reward in the end but there isn't. There were at least another 80 people in the line behind me, I don't know how many people is going to feel played as I did when the talk to the cashier.
p.s: I'm giving it a 1 star because my boyfriend did like the chocolate tart.