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  • Interesting experience tonight. Been to many Landry's spots, and have always had a reasonably good time. With the exception of the uncomfortable bar stools, tonight was no exception... until I went to close out... The nice bartender went to run both my credit and "Select Club" card, but their system was not working. After waiting a while, the bartender apologized and called over the manager. After waiting some more, the bartender asked the manager if he could buy me a drink to apologize for the long wait (keep in mind I had already bought two drinks one for $11 and one for $15) - not only did the manager refuse and look at the bartender like he was nuts right in front of me, but he never even acknowledged that I had been waiting at all. A few minutes later the manager gave up, and had the bartender close me out by hand (think carbon paper receipt where they write down all of your private credit card info and have you sign). Not once did the manager apologize for the wait, or even acknowledge the fact that I had been waiting at all; despite the fact that this whole attempt to "fix the system" occurred right in front of me on the other side of the bar. I have no problem with the fact their system was down, but disappointed this is the way the manager elected to handle the situation. I applaud the bartender for his efforts to correct the issue - his instincts were correct. The manager's service etiquette is another story... this is not what I would expect at Chili's, let alone McCormick and Schmick's... What started as a great meal, ended with a bad taste in my mouth.
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