My S/O brought me here once as he knows I have a soft spot for ice cream and we've been back many times.
I have tried the macaron and because it was larger than the average macaron it's a little overwhelmingly sweet, dense and chewy in the center. The cookies are fairly good but it's the taro red bean pastry that keeps me coming back every time. The london fog ice cream is perfect. Creamy with a subtle and not overwhelming flavor of obviously...london fog. Haven't tried all their flavors but I WILL! .
The first time I was there with my S/O we were near the cash table and the person cashing the people out before us (I'm pretty sure she's the owner) gave them a coupon for a coffee shop, which we later found out was for Sam James Coffee Bar. I had no idea the coffee bar was down the street and I didn't know you have to order the "SJCB icecream" to get a "SJCB" coupon. I didn't even know what the abbreviation for SJCB stood for on the ice cream box. I thought it was sweet, so I said something along the lines of, "That's nice of them! I wonder where that coffee shop is" to my boyfriend. She must have heard me in an earshot because she then made a snarky remark that I had to buy the ice cream to get the coupon. It was good that she told me, I guess or I would've been misguided but man, there was definitely some judgement or hostility behind that. I don't want to say it was like a "hipster/local" (God knows I hate the word hipster) couldn't-be-bothered-to-explain-something-to-you attitude but it kinda felt like it.
But alas, I have never had to deal with her again as the other people behind the counter are always sweet and the ice cream is so good that I'll gladly take her ice cream crafting skills and steer clear of saying anything stupid in front of her.