This is the first time I tried Rita's ice cream. There is absolutely nothing special about it. I actually threw it away after the third spoon since I found it gross. Customer service is below terrible. I asked the two teenagers that worked there (a Latin American dude and a white girl) if I could have a sample of the ice cream and they rudely said: "No. We don't do that here". I asked them a number of questions about the ice cream that they couldn't answer.
In summary:
Ice cream: 1 star
Customer service: 0.5 stars
Take your money across the street to the frozen yogurt place.