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  • You would think with a high end brand like Acura that they would take customer service with pride. NOPE!! The only person pleasant or even acknowledged my problem was the receptionist. I called last Thursday on March 17 to book my mom her appointment for the airbag recall that they had mailed her that the parts were now available. I spoke with a gentleman over the phone who pulled up her file and stated that the parts were not available until September and he said I had to wait for the 2nd notice that stated the part is available. I did have the 2nd notice hence why I was making the appointment. So he was confused and apologized for the confusion and that he did see it on her file. I asked for an early appointment at 7:30am on a Saturday (as it says that parts and services is open at 7:30am on their website) and the gentleman stated he had March 19th available. Great! So I told my mom and wrote it down on her notice paper to bring on Saturday for her appointment. I get a call Saturday morning at 7:45am from my mom stating, there was no appointment for her. WTH?? Are you kidding me? So she was told to come back a little later at 8am that day. So my mom goes back at 8am only to be turned away...ok seriously?? Now I'm annoyed!! They stated that they had to order the part for her and that she has to come back the following Saturday. Why the hell did you tell her to come back at 8am if you didn't have the part anyway??? Could have just checked when she was initially there! So the guy she talked to said it was MY FAULT that I didn't make the appointment and that I probably called the wrong place as they open at 8am not 7:30am...umm check your website, that's not what it says and why the hell would I send my mom to an appointment "I didn't make". NO I DIDN'T!! (Check photo of my call history and hours on their website). As you can see based on my screenshot of the call I made, I spoke with someone for 6 minutes making the damn appointment at the number on YOUR website. So I call back later that Saturday and spoke with the receptionist who was very apologetic and directed me to client services, Maria I think her name was. I know it's Saturday so I'm not expecting her to be there, so I leave a voicemail to call me back regarding my complaint. It is now March 23rd and I am yet to hear back from anyone at Acura2000. So for your lack in customer service I'd give you a zero but I can't, so a 1 it is.
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