Made the mistake of trying to get my IPhone 5 repaired without an appointment. Battery issue led to recall. Went in on a Wednesday evening. There were roughly a dozen blue shirts standing around chatting with one another. There were probably 6 customers being helped - by a few other employees. Apparently none of the dozen standing around were trained to address the recall issue. I could come back in an hour and a half as there was already another customer being helped with that problem. Again - there were a dozen other people in the store but presumably they were only helpful if I wanted to purchase another Apple product.
What really ticked me off? The guy with the iPad was an arrogant jerk who seemed to enjoy turning me away ... From the practically empty store ... With the dozen useless employees standing around. .....