Horrible experience!!! DO NOT WASTE YOUR TIME!!! I had been talking to Ron one of the sales associates about purchasing a 2015 Sonata with a popular equipment package. He was a great guy, and he went out of his way to work with me to brokerage a deal. I wasn't in a hurry to buy, but I told him I was going to be a cash buyer. About 5 days into negotiations (all over the phone) one of his Sales Managers Brandon decided to take over for him with making a deal.
I informed Brandon that I had been given an offer of $19k out the door by San Tan Hyundai but since it was Camelback Hyundai who had started helping me I wanted to know if they would match that price. He put me on hold for about 2 minutes and then told me "yes we will do that deal", we agreed I would bring cash the following morning. I called back at 7pm to ensure that the deal would be possible. The associate I spoke with informed me that if their sales manager Brandon said they would do it, then that's what I would pay.
The following morning was chaos, firstly they didn't have the Sonata we agreed upon in stock and tried to sell me another model for $6k more. Then Brandon tried to explain to me that there were certain fees needing to be added to our $19k out the door price not previously mentioned. I explained to him that that was unacceptable and I had already driven out to their location from Gilbert based upon the deal brokered the night before, and as promises on my end had $19k cash on hand.
After that Brandon the Camelback Hyundai sales manager just left. He sent out other assistant managers to talk to me, then grabbed his keys and left the dealership driving away in his car. I didn't see him for the remainder if the 2 hours I was at the dealership. While everyone else tried to make a deal happen they never got below $20k and I ended up leaving.
Brandon nor any of his supervisors took any accountability for his actions. They only tried to sweep the situation under the table to broker a new more expensive deal. Hyundai is a great brand, and my sales associate Ron was exceptional, but the manager Brandon was not upfront, or honest and in my opinion lacked integrity.