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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • This is a terrible company! Do not choose them if you're worried about your furniture damaged. My movers damaged my headboard and the side railing to my wood queen size bed frame. One large crack and scuff marks on the side railing. This was all documented in my receipt that i signed at the end of the move. The damage was accidental which I understand but getting the company to follow up and repair the process is a different story. My movers said the company would call me in a few days to follow up which they never did. I called a few days later 1/4/17 and spoke with Louis in which he asked for photos and description of damaged items. Stated it would take like a week for the repair person to contact me. After sending proof, i asked louis to CC me in an email of him contacting the repair guy so there is evidence that the process was started. I never got a followup call, text or email. I called again 1/6/17 to speak with Louis to see if he started the process but a female receptionist answered (forgot her name) stated louis wasnt here and that she would follow up with louis and call me back. I never received a called back. At this point, i dont know if the repair guy has been contacted at all. I understand that it takes a week for the guy to schedule me but i would like to know that a work order has been processed. Everytime i call they apologize and say they are really busy. I dont care that youre busy. Customers hire movers so items arent damaged. At least follow up with them! I had schedule another move for my furniture to be moved into a house which i will be cancelling. I highly DO NOT recommended this company and should be renamed "last choice movers". Its not the movers but the management that is wrong and unhelpful. I only chose this company for its reviews and sadly theyre lies. Possibly paid yelp reviews. Late update: Luis had contacted me in regards to repairing my furniture. A guy was sent out and did a basic fill the gap with like some putty and colored over it with a furniture marker. I was contacted a few days after the furniture repair with a follow up from Luis asking if the repair guy came and i stated "the repair guy did come out but i thought it would be something other than filling the gap and coloring" I needed a 2nd move from my storage locker to my house so i negotiated with Luis for a discounted move. The following review will be in regards to that move. The movers were decent but i felt that they were a bit rushed. I realized that I was paying by the hour and i was worried something else might be damaged. Initial inspection after the moved revealed no NOTICEABLE damage. (I am still currently not fully moved in and do not know the state of the contents within my boxes. Later yelp update will be posted). The movers helped me put a queen size bed frame together and a full size bed frame. Upon later inspection, i noticed that my full size bed frame was installed improperly with one side supposedly being for the tail end of the bed. From a earlier review, i wrote that my queen size headboard was cracked. The noticeable and initial crack had been repaired but a week or so after my 2nd move, i noticed another larger crack on top of the headboard which was from the previous drop. For my second move, i requested from Luis that the movers use pads and carpet runners as to not scuff my tile floors and walls. The movers did a good job laying carpet runners and pads but my walls and tile were still scuffed. I realized that moving would result in scuffs but i didnt think there would be that many. Overall the move was fair. I would give this move 3.5 stars based on Luis following up with me about the repair guy, offering to send someone else to repair the furniture after my disapproval and following up with me again after my 2nd move. Attached to the updated post will be pictures of the queen headboard and full bed-frame that was not installed correctly.
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