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About: http://data.yelp.com/Review/id/E2R1fFR0idS1aMhf6I5pqw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-09-01 00:00:00 (xsd:dateTime)
itemReviewed	The Keg Steakhouse + Bar
http://www.openvoc.eu/poi#funnyReviews	3 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	First of all, if I could give this place zero starts I would. It's not because it wasn't a nice restaurant because the inside was very nice. It's purely because of terrible customer services that was displayed there to me and my friend. I'll explain... Yesterday 8/30/17 evening around 6:30 pm my friend and I went to this restaurant based off a recommendation from a colleagues. As we walk in, there were two hostess standing up front. They greeted us very nicely at first. We were given the option to go to the bar area where there was opening seating or the dinning area. We requested the dinning area. The hostess said it would be about a 15-20 min wait. My friend and I were ok with the wait as we were anticipating the food here. We take our number and sit down and waited. During our time there were other customers coming in who mentioned they had reservations and they were taken to the back. But then a family comes in of about 6 people. They are standing in front of my friend and l so clearly we can hear their convo. I over heard them talking about how they didn't have reservations and they wonder how long the wait was going to be. At this point my friend and I have already been waiting 15 mins. That same family was greeted by a server who came out from the dinning hall. The server then began to give each person a hug and a Kiss. A gentleman a part of this group said " how long is the wait " the sever clearly states " I have one more table. Once they leave I will hook you guys up, I will bring you back." So at this point my friend and I look at each other and was thinking I hope they don't bring this party of 6 back before our party of 2. We heard them clearly state they didn't have reservation and and the server said he would hook them up. Also thought how unprofessional it If for a server to have this convo in the entrance of the restaurant where others can hear. At this point it's been. 25 mins my friend and I have been waiting. The party of 6 goes to the bar all of ten mins or less and the hostess who originally told us it would be 15-20 Waite took that party of six back the dinning area. As she was taking them back she looked back at us and quickly turned her head away. Now we are going on 30 -35 mins. I get up to front desk and ask them how long the wait was she said another 4 more mins. I said "ok no worries, we see other parties come up up before us so I was just wondering." She said " ohh ok they all had reservations. At this point she has lied to my face because my friend and I clearly heard the family state they didn't have any reservations. So some had reservations not ALL. We agreed that If they don't get to us in 5-10 Minutes we will leave. Another 10 min went by and we still didn't get called. We decided it was time to go. I went up to gave my number back and the hostess was like " There is open seating up here." I stated to them nicely " no thank you we see other getting seated before us with no reservations and we have been waiting 45 mins." The hostess grabbed my number from me, rolled her eyes at me and looked away. RUDE!! What they didn't know is my friend and I were testing the restaurant out to see if it would be a great fit to house and high end company dinner. We picked the dinning area on purpose because we wanted to see if this place would be a perfect fit. However due to the poor customer service, the unprofessionalism of the employees and the rudeness of the hostess we will NOT be taking our business there. They lost out on a lot of money that could have been spent there. We will be taking our business else where.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Jessica

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