When I got the basic wash the guy helping customers asked,"you don't want to get the monthly one?" When we said no, he wasn't friendly or helpful. We usually get a cloth to dry the car at other car washes, they're complimentary. At Clean Freak we got none and the wash didn't do a goo job of drying my car. I went to the vending machine to my tu and buy a towel but a man was sitting right in front of the vending machine charging his phone and eating. I still approached and said, good morning. The first time no answer the second time he did answer and he said, you need dash shine? I then responded, no I need a cloth to dry my car, to what he responded they're supposed to give you that here. Then I said, ok I'll go ask the attendant. The man said, no I'll go tell him. So I was like, ok I was under the impression he worked there. He didn't in fact work there and the attendant was upset asking if he was with me because he was "high and trying to steal " I was so uncomfortable and unhappy with the experience overall.