I had an appointment for an oil change, alignment, and removal of a nail in my tire. Apparently an appointment doesn't mean anything at this location since my truck wasn't moved for well over a half hour.
How long should my appointment take for what I needed done? Certainly not almost three hours!
No joke - from the time I arrived for my "appointment" until I finally drove off was 2 hours 40 minutes. Ridiculous.
Although we've been coming to this location for a couple of years, I will not be giving them any more of my business. They shouldn't offer appointments if don't actually mean anything. Bottom line to Big O: Get your act together if you want to keep customers coming back.