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| - I find it appalling that this business continues to be in operation at the Queen west location. Despite of their terrible reviews, awful service and serious mistakes, they continue to offer a second-class service.
The owners are rude and do not allow you to complain. When you complain they simply kick you out, they insult you, embarrass you and tell you to take your business somewhere else.
I work for the City of Toronto and I am ready to denounce them to authorities simply because I am offended by their lack of tact, delicacy, respect, and workplace etiquette.
You would expect honour and politeness to good customers, especially coming from the Korean owners. But not. The ladies do not speak English very well and even though they try to understand they sometimes fail to get a your request. Since they don't understand much they rely on the male owner's abilities to deal with the public.
Last year, I had a problem at this location because the owner refused to give me their GST registration number. Their bill did not include it and I needed it to submit the receipt to my manager. The male owner got so angry at me that even threaten to call the Police. He questioned who I was, why I wanted the registration number, and that he did not have it and would not give it to me any way. It was very embarrassing to explain to my boss that the Golden Hanger on Queen West refused to give me their GST number.
To my understanding, every business in Toronto that collects GST or HST must display their GST registration document together with their license to operate. Many businesses include the GST number in their receipts. The Golden Hanger on Queen West still now, a year later that I visited their store, does not have the GST registration number available to customers.
A week ago, my assistant, took two items to this dry cleaner by mistake. He was supposed to take them to King street. A few minutes later I got a call from them that announced that the zipper on my dress was stuck. The zipper was fine when it was left there. I immediately ordered to retrieve the item. The second item was a blazer. They had to dry clean it and sow two buttons, which were included. When my assistant went to pick up the blazer, the owner announced that they had lost one of the buttons. He offered to replace the buttons for two more expensive ones and charge $5 for them. My assistant agreed. The right thing to do would have been for the store owner to replace the buttons without a charge. After all, they lost my buttons.
Of course my assistant agreed to the arrangement, picked up the blazer, pay the charges and we will never go back.
Will anyone help these people understand that they would not be able to have a business without customers? We, their customers, are the ones who give them their daily bread and sustain; we keep their store alive and we deserve to be treated with dignity and respect. All of us need to be treated politely and professionally.
The Golden Hanger on Queen West lost two customers and they could lose many more if they continue with their unprofessional and discriminatory practices.
A very unhappy customer.
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