| rev:text
| - After having my A/C system begin blowing warm air, I called the company, Morehart, who had inspected the system just over 30 days ago. I explained to their phone representative that the system seemed to be blowing warm air, and that they had previously been out to check the system prior to me purchasing the home. After checking her records, and putting me on hold to talk with the manager, the Morehart representative tells me that because it's only a few days after the 30 day inspection period, SHE HAD GOTTEN THE OK to send someone out to diagnose the system for free. I did not ask for a free follow up, she presented the offer to me. I said ok, and we scheduled it for the following day, Thurs. 6/21 between 11am and 1pm. So now here I am having to sweat out the night in 100 degree temperatures, expecting to have my A/C issue addressed the next day between 11am and 1pm as agreed upon. I wake up today 6/21, check my voicemail and get a message from the rep I spoke to the previous day, and the message says they will not come out to check the system unless I pay them a $65 fee. I call them back immediately, as its another hot Arizona day, and ask the representative (the same person I spoke to the day before) what the deal is? You made me an offer to come out, said it was confirmed by your manager, and now I have a voicemail saying you will not come unless the fee is paid. The reality is the fee is not the issue, it's just poor business practice to renege, is it not? So after a brief discussion on business ethics, the rep. puts me on hold again, saying she has to check with the manager. She comes back on the line in a matter of minutes and says that they WILL COME OUT AS ORIGINALLY AGREED UPON. OK, though strange, done and the issue is solved. Nope, not the case. So now it's about 10:15, I'm missing work waiting in a hot house, anticipating the technician, so we can get the issue solved and my phone rings. Guy on the phone tells me that he is a supervisor from Morehart, and that THEY WILL NOT BE COMING OUT unless the fee is paid. So now we have a flip flop times 4. First they were coming out, voicemail says they are not coming out, after phone call they are coming out, now they are not coming out again. Supervisor even goes as low as to run the typical line to me in question form saying, "Now would you go and work for free in your business?" Slimy statement. My response, "Yes I would, if indeed my representative communicated that to a customer, and IT WAS BACKED BY A MANAGERIAL DECISION, TWICE!" Good business practice, I think not. If they had been straight up from the start, and said they would not come out, I would have contacted my other resources. Instead they give me the run around while it's 100 plus degrees. If this is the type of wish/washy company you want to have entrusted to keep you cool when the Arizona summer hits and your system has issues, have at it. Not me, and not the type of company I would deal with again.
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