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  • First of all, this is no longer Rosati's. It's now called Sweet Home Chicago. The food itself was adequate, nothing special. The service, however, was atrocious. Our server did take our order promptly but she dropped off our drinks and disappeared. My husbands drink order was wrong and we had to flag down the hostess to get it corrected because our server was no where to be seen. Our appetizer came...and then it was all down hill. After almost 45 minutes of waiting, being ghosted by our server, drinks totally empty and feeling completely forgotten we asked another server to please check on our pizza. As the dining room wasn't busy we didn't understand the hold up. She explained that they had a lot of to go orders. My issue is not with the mind numbingly long wait (this happens and the servers have no control over the kitchen), my issue is with the server who, not once, came by and acknowledge our wait, offer to get us more drinks or even bother to pass by our table. We were totally ignored for the better part of an hour. I waited tables for over 6 years and I would never have allowed my customers to be neglected for that long. Just a simple "I know you've been waiting awhile, the kitchen is a bit backed up, can I grab you some more drinks while you wait" would have gone a long way. Skip this place. The food is definitely not worth the bad service and ridiculous wait.
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