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  • Republic West is the worst company I have ever worked with. The son, Michael, who is an owner, is an arrogant ass who tried to tell me that I didn't know what I was talking about, then called his Sales rep to find out that I DID know what I was talking about, and then did NOT apologize! Nothing happened as promised. I was told the installers would show up early, they showed up late. I was told they would finish the job in one day, it took three. They brought the wrong wood product with them. The screens did not fit the windows. The installers did not caulk the tops of the windows (the part I couldn't see). I have pictures to prove this. I spent a couple of hours working with the sales rep to figure out a door they could install that would fit my needs. I was very specific in what I did NOT want. The company called me when the door was supposed to already have been made to tell me they couldn't make that door. They offered to make me the door I did NOT want. When I explained, they said they would call me with some ideas and they NEVER followed up. So I'm stuck with new windows on either side of an old door for now. They said they would send a mobile unit out to make new screens. I had to call three times to remind them and make this happen. The owner said he would take off $ for my trouble only if I signed a form saying I wouldn't write a bad review. I paid the money bc I think it's important to tell people about this AWFUL customer service. Even the installers were bad mouthing the owner, Michael when they were at my house! But they were also bad mouthing my parents and I when they didn't know I could hear them. So unprofessional! Please, please don't give them your business! All of this is true.
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