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  • I have just given up trying to get satisfaction out of this company. Their incompetence knows no boundaries. I contracted with them to (among other things) build and outdoor BBQ peninsula and to construct and install what was described as a "Brimming Urn". First the BBQ. Despite being provided with the specifications of our current stucco, they managed to twice use the wrong color. In the end - and armed with the same information as they were provided - I was forced to obtain the paint myself and will be contracting another company to repaint the stucco. A "close match" seems to be satisfactory in their eyes. Secondly the brimming urn. Since it was installed, it has never fully 'brimmed', leaving the ugly stains of Vegas Valley water on its sides. The pump appears to underpowered and the reason why not enough water is being moved to the brim to allow for complete overflow on all sides. I reported this to their "Customer Service Department" (which happens to be the receptionist and phone answerer) and was told that this was the "standard" pump. Inadequate, yes - but okay in their book. The owner, Dewey (Duane) Forte does not have a clue when it comes to customer satisfaction, preferring to argue, insult and minimize problems rather than listen and constructively act to remediate them. Here are some examples of his actual email responses - complete with the spelling and grammatical mistakes that permeate his writing. "I will be there wed morning to go over your minimal concerns" "I would be happy to find a larger pump if you feel this will satify your need to just stop complaining!" "absolutely not, no refund will be given for a feature that is adequate! that monstosity was the urn you approved! "Unfortunately , you won't seem ever to be satisfied and it sounds like your an expert on everything" Laguna Pool and Spa is by far the worst example of (a lack of) customer service that I have ever encountered. I imagine that this negative review will be met with another example of the argumentative incompetence - I expect nothing less from Mr. Forte. CAVEAT EMPTOR!
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