The stylist that I usually see is great at her job, but i usually feel ignored by the girls at the front desk, however my husband gets good service there.
This past appointment of mine, my stylist didn't show up for my appointment. After waiting 20 minutes past my appointment time, I asked the girl at the front if she was coming and was told she would be with me shortly. Then 10 minutes later, I was told by another girl that they couldn't get hold of her. I was offered to be put with another stylist, however, that didn't suit me. I was offered 20% off my next appointment, but to me that seems kind of cheap. There was no follow up apology from management or the stylist. I find that very unprofessional. Unfortunately, this will be my last visit to this salon since I don't appreciate to having been lied to or having my time wasted.