I needed to fax some fragile documents 2 days before Christmas. That meant finding a full-serve copy center where I could copy the docs and fax them. This place was within 2 miles of my location - which only took half an hour to get to, because it's across the street from Arrowhead. Did I mention it's 2 days before Christmas??
Luckily, Debbie was just coming on shift and offered to help me copy and fax. Yes, I can run a copier and a fax machine just fine - but since this was an impromptu errand I was caught without my reading glasses and it was nice to not have to look like an idiot trying to read the instructions on how the payment card thingy works! Plus, Debbie was very friendly and super helpful! She had also just endured the misery of Bell Road at Christmas time, so we could commiserate with one another!
Anyway - 5 stars for Great Customer Service!