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  • New owners? Bad results . . . It was Saturday night and my date and I were looking for good food and an opportunity to catch the ASU game at the bar. We walked into the bar area and it looked very different from our previous visit. They went from two bars to one, which in itself wasn't bad, except that the new bar backs up to the window. So there are no TVs at the bar. So we grabbed a tall bar table instead. We were looking for the game and were told that they didn't have a cable package that included the ASU games. How is this possible? Also, went to the ladies room and there was no soap, so I had to go to another unisex bathroom to wash my hands. A man and a woman, who may have been new owners or managers were milling around and not helping anyone, even when it was clear that people were waiting a long time to get service. In addition, they were showing off their new party room, which looked about as appealing as a party room at Chuckie Cheese. The party room was hidden by a big piece of plywood that had the restaurant's logo on it. So amateurish! Looks like the restaurant was recently taken over by owners (or managers) who simply don't realize that the customer experience is what is important. And the manager/owners were also sitting at a table in the bar, eating dinner. As were two of the wait staff, each taking up their own tables. Now I have no problem with staff eating at the bar, but in most establishments it doesn't take place during busy hours of 8 p.m., and it usually happens at the bar, it is done discreetly. Something about the whole experience struck me as extremely unprofessional. We will never come back. Ever. Sorry, but I need to watch football at the bar, or in the bar area at least, with some form of service. And without being stared at and not helped by the management!
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