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  • How is this place still open? Dont get me wrong, I love Panera, but THIS particular Panera has, without a doubt, the worst customer service and organization EVER. Ive been living nearby for medschool for 2.5years now - in total, I have been in there like 5 times or so of which they have, EACH AND EVERY TIME, either gotten my order wrong or ran out of something spectacularly basic. I had stopped going due to the horrible service for more than a year. Today I decided Id give this location another try - True to form, cashier doesnt even say hello, looks at you like shes bothered to be there and is doing you a favor and then when I order a soup bread-bowl, yup, you guessed it - they are out of breadbowls, at 5:00pm on a Saturday LOL. I give up - I just left. I dont know who the manager for this location is but he/she is the most incompetent boss Ive ever seen - I mean, just look at the sea of horrible reviews here, and still nothing changes - the employees are chit chatting w each other in the side kitchen half the time while maybe 1 or 2 (IF youre lucky) take orders barking at clients w faces like they are about to bite you, sticky tables, they are always out of one thing or another, ugh - Soooo rude, unprofessional and unpleasant - No surprise you just have to look across window to Chipotle - packed! ha ha. Oh well - Love Panera but avoid this location like the plague, their poor service and attitudes can ruin your afternoon. Cheers
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