So let me just say this started out as a 2 Star because our Server Melissa was very impersonable, semi-rude to my family and myself. She was not helpful at all with our questions. It was like she wanted us to know what and where everything was on that menu. And when we asked a question she hurriedly stated "It's right there, you passed it". Never explaining what we wanted to know. Then a family of four seated right across from us and Ms. Melissa was extra "happy" and "excited" with them offering smiles and suggestions. So we then decided that Yes we were going to speak to her manager.
Well guess who bring us our appetizers??!!! The Manager Debra...and thank God for her because she was amazing. Her smile and welcoming spirit was what my family desired from Melissa. We told Debra how we we felt about our previous Server and asked her was she taking over for her. Well Mellissa came over at that time inquiring about our order but Debra had already handled it and politely let her know. From that point on we were more than happy. See we are a Black Family and the family across from us was Hispanic(don't think Melissa knew the difference) and we didn't want to play the race card but it was obvious to US!!!
Debra was the best. She brought out different fries for us to sample and constantly made sure we were ok. See the thing with customer service is...you never know who is who or who is reviewing the establishment. I am so thankful that Debra(?) came in and handled the situation. And hopefully she spoke with Melissa about her people skills because whatever someone's ethnic background..,we are all HUMAN