The stars are for the front desk woman, who was always smiling and very nice. I had my vehicle towed here following an accident at which my front left tire randomly came flying off while I was driving. They had my car for almost three weeks and my car LOOKS great. However, the next day there was a creaking noise and I brought my car back. The mechanics took it right away and then came out to the waiting room and told me that all three of my other tires were loose, but they tightened them and it's good to go now. I was happy it was an easy fix BUT considering they had my car for 3 weeks, and my car was there because my front left tire had come off while I was driving, SHOULDN'T they have checked my other tires? Also, everyone knows that rotors should be replaced in pairs, but they only replaced my left one. The entire thing just makes me question whether they truly assessed my vehicle as a whole, and not just the obvious left, front side.