I usually get my breakfast here, my usual is a pumpernickel bagel toasted with chive cream cheese. I add cucumbers and alfalfa sprouts and it's super delicious. The lineup can get a bit long so I usually just ritual it when I'm walking in to work and it's ready by the time I get there.
Taking a few stars off because a couple times when I've ordered my bagel and opened it up at the office, it would be wrapped kind of sloppy and seeds would spill everywhere. This wouldn't normally be an issue for me, but the seeds didn't come from my bagel, it would be from a previous customer's because there are no poppy seeds on pumpernickel. This would be a cross contamination issue if I was allergic to poppy seeds. There was another incident where a friend was ordering lox and bagel and made a request for no onions, the lady preparing it forgot and put some on. My friend politely reminded her and she removed them and threw them back in the onion container with cream cheese still stuck to it. There's definitely some food handling issues that needs to be addressed.
Besides those incidents, I still come back because they still have the best bagels on the block.