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  • I'm really bummed out about writing a bad review but I've never really seen customer service like this. When I arrived at noon on Saturday to pick up my reserved rental I was treated like I had totally put out the employee by being there. He said they were closed, so I let him know my scheduled pick up time was at noon. Why would the company have this time even as an option if that was the time they were closing down? So after I already felt stupid for my apparent mistake I was told I needed a utility bill paid within the last week and a pay stub. I didn't see this request when I reserved it online, which was my fault. When I asked what to do in this scenario because all I pay utilities on is my srp m-power box (basically a paperless trail) he told me "I don't know but we're closed so you should go to the enterprise down the street and ask them". So I clearly was a problem, so was the other two customers that were complaining that they had been waiting for 45 minutes. All while I was trying to pay for and get denied a vehicle the employees family showed up... I understand now, he wanted to get out of there to hang with his family, screw taking care of the customers efficiently. What a let down.
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