Here on vacation from California and I must admit the manager onsite Lacy very unprofessional and lacks communication and people skills. I give her a negative 10 I really hope the head manager can help her with these issues. I can not imagine having a person of this nature lacking customer service skills in my establishment a lot of companies fail to understand that great customer service is s must and that's how business thrive its not the employees that bring in the revenue it is the customer It's a paid position to accommodate customers and represent the business, so me personally its a must that positive attitudes and great experience will always bring great customers back.