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| - We bought a lot of furnitures from this place but that's mainly because we were trying to save some money and thought that their furnitures look like the ones sold at the more expensive stores. Well, that was it: the furnitures looked expensive, but the quality was poor and inconsistent and the service is even worse, also inconsistent.
We have an L shaped couch set from here that is about 2 yrs old and although they are soft and comfy, you can already tell it's almost worn out and sunken. Keep in mind that our combined weight will not even put a dent on anything. The pillows that came with the couch needed to be re-sewn by their tech who came to the house bc we bought the protection plan for the set. The pillows ripped within 2 months of purchase.
We also have another living room set for our family room which is an L shape recliner with another recliner. The best part was that 4 out of 7 seats recline and it was electronic instead of a lever, so we though it was super cool. The only thing again comes down to quality. After 2.5 months, one of the recliner springs sound like it's broken, also upon delivery two of the consoles were damaged. We also bought the protection plan for this set but unfortunately no one has come to replace the consoles or look at the broken spring in the recliner. I can't help but say we are pissed. so pissed that we went in person to check on the status of the consoles bc they said 2.5 months ago that they were ordering new ones to replace the damaged ones and of course it's looking like they are not delivering on their word. we aren't evn sure they actually ordered the consoles. For the amount of money we spent here because we had to purchase a protection plan for everything, we actually wished we bought at another place. I do not recommend this place.
We have a buffet/hutch from here which is probably my favorite purchase but of course something has to be wrong or missing. It was missing the center shelf/wine rack on delivery and it could have easily been overlooked if I didn't take a picture of the one displayed at the store. So I had to contact their customer service but again they took a month or so to deliver.
Not only are the furnitures of poor quality, but their customer service is hard to reach or even talk to. I wish I remembered names because there was one guy who was very unpleasant on the phone. Customers want to be heard not to be yelled at. If you want high blood pressure, go ahead and risk buying furnitures here. Still pissed and waiting for them to fix our recliner. Why buy a protection plan, when no one is doing the job?
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