Well what kind of rating do you expect when a tow company willingly wastes people's time!?
My car was towed from my own condo complex while I was away on honeymoon. Our complex uses this company, likely because they are cheap. We paid fill price to remove it and were told by their call center that it would take 30-45 min. No problem, to be expected! My issue wasn't that All City towed my car (that's a problem for my HOA).
The actual issue was the consistently wrong call center employees with zero accountability. After waiting close to an hour, we called and were AGAIN told 30-45 min. Fine. At 50 more minutes in, we called back to be told.. you guessed it, 30-45 more minutes. This 3rd rep was the worst! His name is Devin. We explained to Devin that we'd been through this 3 times. We asked for a call back if the window of time changed and he said he was too busy, but the reason we had to wait longer is that the company rerouted the first guy coming to us. He then asked me WHY I WOULD GET MY CAR TOWED FROM MY OWN PROPERTY? Clearly he was just trying to give us attitude. What the heck?!
The guy who finally showed up was nice. 3 hours later, I drove my "inoperable" vehicle out of the dingy parking lot. I hate you, All-City Towing.