I want to love this place, if only for their rooftop patio. This place is a dream come true in every aspect except for service. My friend and I came here for a drink after work and it took us over 25 minutes to get drinks (a beer and a glass of wine) and the patio was by no means full. We ordered a quick appetizer and that also took an extended period of time. The food we did order was a cheese fondue and my-oh-my it was marvelous. Like I said the food, drinks, location and view were perfect, I'd give them 5 stars... but the service gets 1 star. If the bar is backed up or the food is taking a while at least come over and mention it to us. Instead our server disappeared, and we weren't the only table that noticed. The table beside us literally had to wave her down to get her attention. I'm willing to give West another shot, please don't disappoint me West!