This was my third visit and was the worst and has forced me to reconsider ever visiting Toby Keith's in Mesa. The wife and I walked in on a Sunday afternoon (slow, I understand that) and the sign said, please wait to be seated. We waited, and waited, and waited. I bartender on the other side of the bar finally realized someone had walked in and asked if we wanted a table or sit at the full service bar. We said we wanted a table. He then hunts for a waitress who asked us "did you just want to sit at the bar?" What a great attitude she had! Finally we are seated at the corner of the restaurant.
I didn't time it, but both of us read through the menu, took our time to decide what we wanted, then read over the announcement cards and whatever else was on the table. After that time had passed, not one person came over to take a drink order. We noticed the one waitress stop another waitress and ask if we were her table. The second one said no and both of them continued on their way. We continued to wait for a few more minutes and looked around the restaurant. There was only two other booths occupied. Was was a family of three and the other consisted of two employee of the restaurant and a manager with a laptop in front of them.
We sat there and discussed the fact that this is a huge bar with hardly any customers in it. Wouldn't you think that you'd have a server that much faster because their job is based on tips? I mean seriously! I've been in a similar industry and understand how operations work and this was pitiful. We both agreed that we've had enough and were so hungry we couldn't wait. We got up and walked out casually and not one employee of this restaurant said anything to us not even notice we were leaving. So pathetic!!!
The only thing keeping me from leaving 1 star is the fact that this was not my only visit. With that said, my other two visits only brought my 1 star to 2. Think about it...