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  • My wife ordered two sandwiches at the drive thru. Both were supposed to come with lettuce and tomato. Got home--no lettuce or tomato on either sandwich. She called and spoke to a manager who offered to remake the sandwiches. I drove back and they gave me the new sandwiches. Not a single apology or offer of a future discount for our troubles until I said, "Thanks I guess," then the cashier offered a half-hearted, "Yeah I'm sorry, it happens...you know." That was all we got. They even took back the old sandwiches that were missing lettuce and tomato. I figured the food must be amazing if they didn't want to give any away for free or at a discount. Wrong! The chicken on the chicken and cheddar was bland. Bread was burnt. Absolutely zero flavor. My wife said her turkey sandwich was dry and bland as well. If you want to eat a bland sandwich and receive poor customer service, check out Potbelly's in Gilbert on Market Street before they go out of business.
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