When I got rear ended, this was the auto shop my insurance company sent my car to. From the beginning, everyone was very professional and I got constant emails with updates of the progress of my repairs. My bumper was fixed in a very reasonable amount of time and they did a great job. I was also told that the work done has a lifetime guarantee so if anything goes wrong with it in the future I can bring it back and they will fix it for free.
The only criticism I have is that this is the first auto shop I've been to that doesn't have any weekend hours. I had to rearrange my work schedule so that I could pick up my car before they closed for the weekend. However, one of their employees stayed late past their closing time on a Friday to accommodate my schedule so I did appreciate that.