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  • This review of the cheesecake factory is primarily based on service. Went there today for brunch and sat out on the patio. We got there at 11:45 and started off with an order of cocktails. I would say that we received our cocktails by noon which for brunch I can understand having to wait a little longer for drinks. We then put our food order in with the server Juliet. Egg rolls, chicken and waffles Benedict, and an omelette. So no exaggeration whatsoever it took literally almost an hour to receive our food. On top of it there were tables that sat around us three to be exact that had been there probably 10 or 15 minutes and received their food at the same time we did and we waited an hour. I am almost sure the server forgot to put in our food and to be honest if that was the case she should've communicated that to us instead she barely even checked on us at the table. Then when we decided to mention that the eggs Benedict came out with the eggs over hard and she clearly stated that's not how they should've come out she offered to pull the plate so they can make another one. Now let's keep in mind we already waited an hour for our food so why would we have a plate pulled to be remade. We felt like we were in inconvenience to our server. She didn't care about our experience because honestly when you go out for a birthday brunch I think what you are paying for is not just the food but the experience of it all!
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