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  • A group of 7 families decided to book a family stay-cation for the Fourth of July at the Marriott Tempe Buttes for the first time. The property is beautiful and well maintained, the check in staff were very friendly and helpful. The pool attendant Krystina was the absolute best. However- we did have some very serious service related issues with our stay: 1. The main reason for staying at the Buttes was to spend the day at the pool so the kids could play on the water slide. By the end of the day the little ones all looked like they had been used as whipping posts from the bruises and scrapes left from a too-dry water slide. ALL of the kids had multiple bruises and scrapes on their little backsides and backs. That is unacceptable! A total safety issue that needs to be rectified. 2. Prior to arrival, we had checked with the front desk to clear snacks and water bottles at the pool. Once given the go-ahead we pack the standard: water bottles, goldfish, popcorn, etc. Upon entering the pool our bags were searched for alcohol. Anytime the pool manager walked by our area, our bags were searched again. This happened SEVERAL times. I can see searching once for due diligence- but after the second or third round- it was frustrating, humiliating and embarrassing. We didn't even stay pool side long enough to watch the fireworks from the pool due to the whole situation. Spent $145/night to sit in the hotel room. 3. Although I love a good party, and can not fault the staff for noise levels of guests due to celebration, it took 3 calls from 11pm-3am for staff to finally knock on neighbors door and insist on quiet. Definitely not my best hotel experience. I honestly do not see myself going back to a Marriott property anytime soon. Normally I will give a place a second or third chance before bashing them online, but this whole experience was incredible- in the worst possible way.
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