Have eaten here before and been relatively happy with things. But tonight, ordered the chicken risotto and got a soupy, drippy, soggy mess. Ate a bit of it because I was famished and didn't want to wait 20 min for another risotto while my gf was finishing her meal, and expected a visit from the manager and/or to have it removed from my bill.
But alas, we were offered (and respectfully declined) free dessert, and were charged full pop for everything else. Oh, and no manager visit whatsoever.
I expect better customer service for a downtown restaurant.