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| - Disclaimer: I did not stay at the Fairmount Queen Elizabeth. I was attending a conference there and spent a lot of time with their services and conference rooms, but not in the hotel rooms themselves.
Location: It sits atop the train station and a block away from the bus station and local metro station. This makes is amazingly convenient for any kind of travel and tourism. I stayed at a different location and I was able to get into the area quickly and easily. Superb! Also, when traveling, it is amazing to get off a train or bus and immediately be where you need to be. That's great.
Service: I has some interaction with the customer service and general staff and they were all amiable, friendly, knowledgable, and personalities. They didn't seem to be contained within a rigid customer service script, which was refreshing. But, above all, they were friendly and helpful. I had forgotten an item in a room when I left and the liaison for the conference found it and mailed it to me. That's a huge deal to me! Actions like these surely show that their customer service is off the charts.
Hotel Atmosphere: It's quite a nice looking hotel. Some of the rooms/layout aspects are confusing, but easily navigated via the escalators. One complaint would be that the elevators were quite slow and would cause huge backups for the conference. This was, in part, because the conference was so huge. I'm not sure what a solution would be, but it is worth a note.
Overall, if/when I come back to Montreal and I am looking for a hotel, I would certainly check this one out first. It gave me a great positive impression.
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